Privacy & Cookie Policy

Cookie Policy

We ask that you read this Privacy & Cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website and it sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by www.retailenergysolutions.co.uk.

Our website

This cookie policy only relates to your use of our website, www.retailenergysolutions.co.uk.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies on this website to: recognise you whenever you visit this website (this speeds up your access to the website); obtain information about your preferences and use of our website; and make your online experience more efficient and enjoyable. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided Performance cookies—these cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works

The cookies we use

Cookie Name

Expiry

Description

PHPSESSID

Session

Preserves user session state across page requestes

_ga

2 Years

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

_gat

1 Day

Used by Google Analytics to throttle request rate

_gid

1 Day

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

p.gif

Session

Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data

r/collect

Session

This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.



Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

Please contact us/our Data Privacy Manager by emailing sales@retailenergysolutions.co.uk or by post at the contact details given below, if you have any questions about this cookie policy or the information we hold about you

Changes to this policy

This policy was published on 29 January 2019.

We may change this policy from time to time, when we do we will inform you via a notice on our website.


Privacy Policy

For all of us at www.retailenergysolutions.co.uk, the protection of personal data is of paramount importance and we go to great lengths to ensure that we collect and use personal data lawfully and only for specific purposes.

This Notice applies to any personal data which we process about personnel of customers, suppliers, partners and other organisations who we work with as part of our business operations, visitors to our website and users of our products and services (each of which we refer to in this Notice as “data subject” or “you”). This does not apply to our existing employees, directors, contractors and workers as another privacy notice which can be found on our Sharepoint applies to them.

In this Notice we explain the things which we think are important for you to know about the personal data we collect from you such as who we are, how we use your data, how we protect your data and who we may share your data with. We also explain the rights you have in relation to your personal data which we hold. Finally, there’s a bit about cookies – what they are and how to get rid of them if you don’t want them. If you have any questions relating to how we handle your personal data, please write or email us at the contact address set out below.

This Notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements of the other websites you visit.

www.retailenergysolutions.co.uk is committed to keeping information provided by you confidential and we shall always be transparent with you about how we are using your details to comply with the GDPR (General Data Protection Regulation).

Who collects the information

Where we process personal data on behalf of another company or organisation, we will be doing so as a data processor and our processing will be governed by a contract which we will have with the data controller who will have their own separate privacy notice which will apply.

Data protection principles

We will comply with the data protection principles when gathering and using personal information, as set out in our Data Privacy Standard.

About the information we collect and hold

The table set out in the Schedule summarises the information we collect and hold, how and why we do so and how we use it.

Who we share the information with

We may share the information with:
  • Service providers acting as processors based within or outside the EEA who provide IT and system administration services such as DocuSign, Microsoft 365, Sharepoint.
  • Service providers who provide us with market research services or marketing services
Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. We may also be required to share some personal information with our regulators or as required to comply with the law.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.

Where information may be held

Information may be held at our offices and those of our group company, and third party agencies, service providers, representatives and agents as described above. We currently store your personal details on our servers in Europe but information may be transferred internationally to countries around the world, including countries that do not have data protection laws equivalent to those in the UK, for the reasons described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold, including those measures detailed in the NGA Information Security Policy available on Sharepoint.

How long we keep your information

We keep your information for no longer than is necessary for the purposes for which the personal information is processed.

Cookies

What is a cookie? A cookie is a text string of information that a website transfers to the cookie file of the browser on your device so that the website can remember who you are. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our cookie policy on this page above.

For further information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

Your rights to correct and access your information and to ask for it to be erased, and other rights

Please contact our data privacy manager by email at sales@retailenergysolutions.co.uk if (in accordance with applicable law) you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice. You also have the right to ask our data privacy manager for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. Our data privacy manager will provide you with further information about the right to be forgotten, if you ask for it.

As a data subject, as per the law, you also have the right to request the stopping of the processing of your personal data for certain purposes such as direct marketing. You will have the option to “opt out” or “unsubscribe” of receiving newsletters, marketing or promotional materials and other communications at any time and each time you receive electronic marketing information from us, you have the option to decline to receive further information from us. Communications frequently include essential information regarding your service and updates that are needed in order to use the product to its fullest capacity.

You also have the right to (i) receive your personal data in a commonly used machine-readable format or have this data sent to your designated recipient; and (ii) to object to automatic decision making and profiling based on your personal data. Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To request a copy of your personal data or to make any other request outlined above, please contact our Data Privacy Manager by emailing us at sales@retailenergysolutions.co.uk or by post at the contact details given above. To safeguard the personal data we hold, we need to confirm your identity before we can take action following a request made under this section.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. These measures include restricting physical access to our premises where personal data is held and using access controls and firewalls to prevent unauthorised access to our systems.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We recommend that you also take steps to safeguard your personal data against the risk of unauthorised access or accidental loss or corruption by backing up your personal data. Where we provide you with password-restricted access to our website, software and/or services, it is your responsibility to use a strong password and to keep it private.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to This Privacy Notice

This Privacy Notice is effective as of 15/01/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Notice at any time and you should check this Privacy Notice periodically. Your continued use of the service after we post any modifications to the Privacy Notice on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Notice. If we make any material changes to this Privacy Notice, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

How to complain
We hope that our data privacy manager can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 01628 648 666 for further information about your rights and how to make a formal complaint.